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Frequently Asked Questions

Where do you ship from? 

All orders are shipped from our USA factory. Your order will be fulfilled by the fulfillment facility closest to your location and your package will be delivered to your doorstep or your local post office.

No extra cost will be applied for international shipping. 


When will my order ship?

Your order may take up to 2-5 business days to be processed after payment is accepted. After the order has been shipped, it will arrive in 5-20 business days depending on your location. Please refer to our Shipping & Delivery Page for more information.


Can I track my order? 

Once your order has been processed and shipped, you will automatically receive an email with your tracking number.


How is your product quality? 

Our items are produced, assembled and/or shipped with love, in our US facility. We are so confident in the quality of our items, that we will be happy to refund or replace any defective products at no extra cost.


Can I change or cancel my order?

If you want to cancel your order, please contact our support team within 6 hours for a free of charge cancellation. Once your package has been shipped, we won't be able to change or cancel your order for free. Please refer to our Returns Page for more information.


How do I contact My Wonder Nurse? 

If you need to contact us, you can email our wonderful team at and we will promptly answer your request within 24 hours at latest.


Is my information safe?

We take our customers' security and privacy very seriously and we will never share any of your information. No one will never see you payment information, including us, as it is protected by AES-256 encryption through our payment processor.

For more information please check our Privacy Policy.



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